In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of travel insurance.
Like many, we hopeful that the global response to COVID-19 will see us all travelling again soon. In the meantime, there may be other suitable options if you intend on travelling. You can refer to The Insurance Council of Australia website for a list of providers.
If you hold an existing travel policy with us, your policy remains in place. If you are yet to depart and your travel plans have changed, or you find that your policy does not suit your needs, you can contact our Customer Service team on 1300 034 888 or by email at firstname.lastname@example.org to discuss cancelling your policy for a full refund.
If you still intend to travel, please note your policy contains general exclusions for all claims relating to pandemics as well as if you do not follow the Government’s advice against travel to a particular country. We encourage you to review our latest event information and advice to better understand your cover and regularly check Smartraveller’s News and Updates page on their website for information regarding the ban on overseas travel and general information regarding COVID-19.
If you’re currently travelling and are trying to get home:
If you’re currently travelling and are having trouble getting home, contact our 24/7 Emergency Assistance team and they will try to help. The number is +61 3 9021 8026 (reverse charges when overseas).
We are still assessing claims as normal and encourage you to submit your claim online. We will assess each claim on a case-by-case basis and in accordance with the terms of the Product Disclosure Statement (PDS). Before submitting a claim, we encourage you to first seek refunds from your travel and accommodation providers. This will expedite our consideration.
If you have questions, you can contact us on 1300 034 888, Mon -Fri 8:00am to 7:00pm, Sat 9:00am to 5:00pm (AEST)