Travel Insurance Claims
When you’re travelling with Kogan Travel Insurance cover you can rely on First Assistance – one of the world’s leading international global assistance networks – to help in the event of a disaster. Wherever you are First Assistance is available over the phone 24 hours a day, with helpful operators who can guide you through the claims process.
For general claims you can reach us at:
1300 100 313
Travel Insurance Claims in 3 Easy Steps
Step 1:
|
Call us or download the relevant form below to make a claim. |
Step 2:
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Complete all forms and send them along with all required documentation (like original receipts) to:
Kogan Travel Insurance Claims OR Email your claim to travel.claims@koganinsurance.com.au |
Step 3:
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If you have provided all the documents we need, we’ll be in touch about your claim outcome within 10 business days. |
Helpful information
- Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
- In the event of an urgent overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on our 24 hour emergency assistance line:
+61 3 9021 8026 - Keep receipts for expenses and lost or stolen goods.
- Hang on to any valuables that get damaged – we will need documentation confirming whether it is repairable or not in order to finalise a claim.
- If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.