Travel Insurance Claims

When you’re travelling with Kogan Travel Insurance cover you can rely on First Assistance – one of the world’s leading international global assistance networks – to help in the event of a disaster. Wherever you are First Assistance is available over the phone 24 hours a day, with helpful operators who can guide you through the claims process.

For general claims you can reach us at:

1300 100 313

Travel Insurance Claims in 3 Easy Steps

Step 1:

Call us or download the relevant form below to make a claim.

Step 2:
Complete the forms

Complete all forms and send them along with all required documentation (like original receipts) to:

Kogan Travel Insurance Claims
Locked Bag 2010, St Leonards
New South Wales 1590.


Email your claim to

Step 3:
We’ll do the rest

If you have provided all the documents we need, we’ll be in touch about your claim outcome within 10 business days.

Helpful information

  • Always keep your policy number handy when you travel. It will help us to help you faster if you need to call.
  • In the event of an urgent overseas emergency notify us as soon as possible, 24 hours a day 7 days a week on our 24 hour emergency assistance line:
    +61 3 9021 8026
  • Keep receipts for expenses and lost or stolen goods.
  • Hang on to any valuables that get damaged – we will need documentation confirming whether it is repairable or not in order to finalise a claim.
  • If your journey is delayed or cancelled, always get written confirmation from the travel agent, tour operator or airline.