You’re in good hands. A team of experts handle the claims process, and are there to help whenever you need them. If you require urgent assistance, or would like to speak to a claims team member, please call 1300 034 888. To claim online you’ll need the following: Your policy number Details about what happened [...]

In most cases, the excess is the amount you’ll need to contribute towards a claim. Your contribution may be made up of one or more excess types. You can find more information about excesses and how they apply in the Landlord Insurance Combined Financial Services Guide and Product Disclosure Statement or by reading our Landlord [...]

You can change your basic excess by calling 1300 034 888.

You can find your excesses on your Certificate of Insurance. If you can’t find these documents, please call 1300 034 888 to find out your excess amount/s.

In most cases, the excess is the amount you contribute towards a claim, therefore, if you are willing to contribute a higher Basic Excess at the time of a claim, you will have a lower premium during the policy period. A lower Basic Excess would mean you would pay a higher premium. Be sure to [...]

If you make a claim for both your buildings and contents as a result of the same incident (e.g. storm damage to your rental property and its contents), you’ll only have to pay the Basic Excess once. Other excesses may apply, and these will be shown on your Certificate of Insurance.