FAQ – Car Insurance
The end odometer reading indicates the maximum odometer reading for your car during the period of insurance and will be shown on your Certificate of Insurance. It’s important if you are close to this number to contact us on 1300 034 888 to increase your end odometer reading.
Paying monthly does cost a little extra. Alternatively, you can choose to pay less with an annual payment option.
We are unable to delay payments, however, if one of your payments is unsuccessful, you have 30 days from your payment due date to make the payment before your policy is cancelled. If your policy is being renewed and your payment is unsuccessful, you will have 14 days from your payment due date to make this payment.
We insure licenced drivers and learner drivers. We do not cover drivers that are younger than any age restriction shown on your Certificate of Insurance as certain vehicles have higher age minimums. We will not cover drivers under 25 if you have selected to exclude drivers under 25 years old for your policy.
If you’ve lost your Certificate of Insurance or Product Disclosure Statement, simply call us on 1300 034 888, and we’ll email or post copies of your documents to you. You can also download the Product Disclosure Statement directly from our website.
You can make changes to your car insurance policy quickly and easily by calling us on 1300 034 888. It only takes a few minutes, and there are no administration fees. Remember, depending on the changes you make, the cost of your car insurance premium could change too.
No, we do not offer cover notes for car insurance cover.
No, we don’t offer CTP (Compulsory Third Party) green slips at Kogan Insurance. We do offer Comprehensive, Pay As You Drive, Third Party Fire & Theft and Third Party Property Damage car insurance cover and you can simply get a quick car insurance quote online or contact us on 1300 034 888 to discuss your insurance needs.
If your payment date happens to fall on a weekend or public holiday, the payment will be taken out on the next business day.
You can pay your car insurance (as well as home and contents insurance) premiums annually or by the month.
At Kogan Insurance, we believe in giving all our customers real savings and real value right from the start. So instead of promising you a no claim bonus sometime in the future, we give you lower-cost insurance from the day you join.
We work out your premium by considering factors like the type of car you want to insure, your age, other drivers of your car, your location and your insurance history, then give you the best possible deal every time.
To find out how much you could save, get an online car insurance quote today.
One of the great things about having insurance with Kogan Insurance is our no-fuss automatic renewals. So when you receive your insurance renewal documents, you must read over the details and check that everything is correct. If nothing has changed, then you can just relax while your policy renews automatically. You only need to call us on 1300 034 888 if you need to make changes to your policy or details, or you do not wish to renew with us.
We’d be happy to help! We have a wide range of insurance options, so you can choose a policy that’s affordable for you. Here are some of the ways you can keep costs down:
- If you want Comprehensive cover but you drive less than your neighbours, check to see if you qualify for Pay As You Drive cover.
- Choose a higher excess. The higher your excess, the lower your premium. But remember, while your premiums will be cheaper now, you will have to pay more if you need to make a claim.
You can pay by direct debit from a credit card or bank account. We’ll set up an automatic payment schedule for you so you don’t need to do anything when your premium is due – it’s all done for you!
Our cover options mean you can choose ‘unlimited kilometres’ Comprehensive cover and not have to worry about the amount of kilometres you drive. You can simply get a quote online or call us on 1300 034 888 and ask for Comprehensive cover for your car.
The end odometer is calculated when you first take up your policy, by adding the amount of kilometres you estimate you will drive to the start odometer reading you have provided. On renewal of your policy, a suggested end odometer reading (based on the previous year’s estimated range) will be suggested, which you will need to review and confirm. If on renewal you would like to increase or decrease the end odometer reading on your renewal notice, contact us on 1300 034 888 to amend your policy.
You need to contact us to increase your end odometer reading before you have reached the limit, to update the end odometer reading to a level that you are comfortable will be sufficient for the remainder of your policy period. An additional premium will be payable. The increase of the end odometer reading should suffice you for the remainder of the policy period. If you do not increase your end odometer reading, you may be liable to pay the basic excess, an Outside odometer excess and any other applicable excesses at the time of a claim.
Your car’s odometer reading you provide when you first take out the Pay As You Drive cover. This reading will be shown on your Certificate of Insurance in your first period of insurance.
It’s easy to sign up for Pay as You Drive car insurance. Simply get a quick car insurance quote online to check if you qualify, and discover how much you could save. If you qualify, simply accept the quote, provide your car’s odometer reading when you sign up for your policy, and the Pay as You Drive option will be shown on your Certificate of Insurance.
For more information, check the Kogan Car Insurance Product Disclosure Statement.
If you are not driving frequently you could qualify for our Pay as You Drive cover and save money on your car insurance. If you are eligible for our Pay As You Drive cover when obtaining a quote, you will be offered that option.
Pay As You Drive is a unique concept in car insurance that offers all the benefits of Comprehensive insurance for a reduced cost. Available exclusively to people who don’t drive that much, Pay As You Drive helps you save, because you only pay for the kilometres you plan to drive.
If you qualify, you can apply for the Pay As You Drive option as part of a Comprehensive car insurance policy. You’ll also need to nominate the number of kilometres you plan to drive in the year ahead, and provide your car’s ‘start’ odometer reading. We will then calculate your end odometer reading.
If you are coming close to and/or think you will go over your end odometer reading, please call us on 1300 034 888 to apply to increase your end odometer. There will be an additional premium that will apply when increasing your end odometer reading.
If you have an accident and make a claim, and you’re above the end odometer reading shown on your Certificate of Insurance, then you’ll need to pay the basic excess, an Outside odometer excess and any other applicable excesses at the time of a claim.
Depending on the cover you have chosen, you can change your level of cover during the policy period to suit your needs. Please speak to us immediately when your circumstances change by calling 1300 034 888.
Once you have sold your car it is no longer covered under your policy. The purchaser must arrange their own insurance on delivery. If you buy a replacement car, your policy will automatically cover this replacement car from your date of purchase provided that you tell us within 14 days of buying the car, and we agree to insure it and you pay any applicable additional premium.
If the After Market Extras are to be covered as part of the total value of your car they must be listed on your Certificate of Insurance. We will then cover the After Market Extras as part of your car if it is stolen or damaged in an incident which is covered under your car policy.
After market extras are accessories that are added to your car but do not come standard on the car. They are not offered as an option on the car when purchased new from a dealership.
To keep our car insurance premiums as affordable as possible for the greatest number of customers, we only insure cars that were manufactured after 1980.
We don’t insure cars used only for business, although we do cover them if they are for both private and business use. There are some exclusions, and we will not provide cover if the business use is:
- Carrying or moving goods for reward (such as couriers or food deliveries)
- Hiring out the vehicle as a rental car
- Professional driving instruction
- Vehicle racing (professional or amateur)
Please call us on 1300 034 888 to ask whether we can cover your car.
Yes, we do! If you’re a learner driver, our car insurance policies will cover you as long as:
- you’re accompanied by a fully licensed driver
- you have a current Learner Drivers Licence, Learners Permit or the equivalent for the state or territory where you live.
An additional excess may apply in the event of a claim if the car is being driven by a learner driver.
Depending on the level of cover you choose, we will, at our option, replace your car with a new car or the same or similar make model or series if your car is declared by us a total loss within 24 months of the starting date of its original registration and you are the first registered owner.
If you have agreed to purchase the optional extra Excess Free Windscreen Cover the excess will not be payable if the claim is only for windscreen glass breakage. This option allows one excess free claim per policy period.
If your windscreen is damaged we will pay the cost of replacing or repairing the front windscreen. An excess will be applicable.
Depending on the type of car insurance cover you choose, you can add optional extras, such as Hire Car cover, Excess Free Windscreen Cover or Roadside Assistance. Simply choose the extras you’d like when you get a car insurance quote online, take out a policy, or ask our friendly customer service consultants when you call.
The reasonable market-related value that we determine the market would pay for your car immediately before its loss or damage. We take into account the age, make, model, conditions and kilometres travelled by your car and may consider industry publications to help determine the amount. The amount does not include any registration costs, stamp duty or transfer fees or allowance for dealer delivery.
Market value includes an allowance for accessories. The market value may be subject to a limit, which if applicable, will be shown on your Certificate of Insurance.
The agreed value of your car is the amount we agree to insure your car for. The agreed value is valid for the term of your car insurance policy. The agreed value for your car is shown on your current Certificate of Insurance. This amount may change with each renewal.
You may not need to pay an excess if:
- we agree that you are not at fault and you can provide us with the details such as the name and address of the other driver/owner of the other car and registration number; or
- the damage did not involve another car and you are able to identify the other party responsible and provide their name and address.
Yes, there are. Your basic excess will apply as the first payable amount (excess) at the time of a claim. Depending on the circumstances of the incident and who the driver was at the time, the following excesses may also be applicable:
- Age excess
- Inexperienced driver excess
- Learner driver excess
- Undeclared young driver excess
- Outside odometer excess (if Pay As You Drive cover selected)
If you have any questions about excesses and your Kogan Insurance car insurance policy, please call us on 1300 034 888 or check your Kogan Car Insurance Product Disclosure Statement.
You have the flexibility to increase your excess at any time during your car insurance policy. However, you can only decrease your excess when renewing your policy or during the 14 day cooling off period if you have not made a claim.
The excess is the amount you contribute towards a claim, therefore, if you are willing to contribute more at the time of a claim (higher excess) you will have a lower premium during the policy period. A lower excess would mean you would pay a higher premium.
In the event of a claim and you are required to pay an excess(es), then we will ask you to pay:
- your excess(es) to the repairer when you pick up your car; or
- directly to us when we request it; or
- we may deduct your excess(es) from the amount we agreed to pay you
An excess is the amount you need to contribute towards the cost of repairing your car if you make a claim. To make car insurance premiums more affordable for everyone, we include an excess in your policy. Then, when you make a claim, you’ll need to pay your excess(es).
There are different types of excesses, which you or the driver of your car at the time of the claim might need to pay. If your claim is for more than one accident or event, you or the driver will have to pay the excess for each accident or event. You can find the amount of excess you’ll need to pay on your Certificate of Insurance.
We only take into consideration claims within the past 3 years. Your relevant claims history will determine whether we are prepared to offer you insurance and/or continue to offer you cover. Your previous claims history may affect the premium amount we offer you.
You need to disclose previous car insurance claims within the last 3 years for us to determine whether we are able to offer you cover. When you make a claim we may verify your previous claim history. If you do not disclose the correct information, we have a right to cancel your policy and not pay your claim.
It’s easy to lodge a car insurance claim with Kogan Insurance. Just call 1300 034 888 and our personal Client Manager will help you through the process, step by step. You can also submit a claim online through our online Claims Centre if it’s not an emergency.
If you need to make a claim and your car needs repairs, we’ll choose a qualified repairer located as close as possible to your home or work from our extensive network. When you use one of our approved or appointed repairers, the repairs are covered by a guarantee.
If you prefer to choose your own repairer, you can arrange for a quote and send it to us although we have the final say on who will do the repairs.
Make sure you and your family are safe and your car is secure so it is not damaged further.
You will need to get details of anyone else involved i.e. full name, address, phone number, registration number, driver’s licence number and insurer.
Report the incident to the police if the law requires it to be reported.
Call our claims team 1300 034 888, 24 hours a day, seven days a week
If you can’t contact us, do everything you can to prevent any further damage, including having your car towed to the nearest safe place.
We hope that you never have a complaint, but if you do we will do our best to work with you to resolve it through the following process:
Call one of our friendly Customer Care Specialists (CCS) on 1300 034 888 and explain the situation to them. They’ll try to find a solution for you.
If our CCS team can’t resolve the matter, please call and ask to speak to a Customer Care Specialists Manager.
If, after speaking to a Customer Care Manager you are still not satisfied and your complaint is not yet resolved, you can contact our Internal Dispute Resolution Committee at:
Mail: Kogan Insurance Disputes, Locked Bag 2010 St Leonards NSW 1590
Phone: 02 9253 6600
Your concerns will be investigated by an officer with full authority to deal with the complaint and we will inform you of the outcome within 15 working days of receiving your complaint.
In the unlikely event that Your concerns are not resolved to Your satisfaction by the Internal Dispute Resolution Committee, or Your complaint has not been resolved within 45 days, You may contact the Australian Financial Complaints Authority (AFCA).
You can contact AFCA at:
A decision by AFCA is binding on us (up to specified jurisdiction limits) but is not binding on you. You have the right to seek further legal assistance. The AFCA service is provided to you free of charge.
Got a Question?
1300 034 888