Home/Claim Centre/Car Insurance Claims
Car Insurance Claims 2017-08-04T17:44:21+00:00

Car Insurance Claims

Hollard is the claims administrator for Kogan Insurance – so if you need to make a claim, Hollard’s claims consultants are ready to help.

Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on 1300 034 888. We are available 24/7 for you to lodge a claim or for emergency claims where your vehicle requires towing.

For general claims enquiries, we are available Monday to Friday, 8:00am to 5:00pm, AEST.

Car Insurance Claims in 3 Easy Steps

Step 1:
Stay Safe

Make sure you and your family are safe and secure.

Call the police if required by law or your policy.

Step 2:
Gather information

Get as much information as possible from witnesses or anyone else involved in the accident, including names, addresses, phone numbers, registration plate numbers, makes and models, and insurer details.

If you have your phone or a camera handy, take some photos of the incident.

Have your own licence details ready.

Step 3:
Call or click

Tell us what has happened straight away.

Call us on 1300 034 888 or make a claim online by completing the most appropriate form below:

Hollard is the claims administrator for Kogan Insurance and by clicking the forms above, you will be transferred to the Hollard website.

What happens after you make a claim?

Quote

We will ask you to take your car to a Kogan Insurance network repairer for a quote.

We’ll choose a repairer as close as possible to your home or work.

Assess

We will assess the quotes and damage, and thereafter give approval to repair the damage or replace your goods.

Repair

Take your car to the appointed repairer and pick it up when repairs are complete. If an excess applies to your claim, it can be paid directly to the repairer.

Complete

We will take care of any settlements for damage to other parties, or recover any losses from third parties.