FAQ – Landlords Insurance
Most of our landlord, building and contents insurance claims can be completed over the telephone. To ensure we get all of the details right, we may ask you to put pen to paper when finalising your claim. Your personal Client Manager will help you through this process.
An excess is the amount(s) of money you pay or must contribute towards the cost of any claim. All excess amounts relevant to your cover will be shown on your Certificate of Insurance. When you take out Landlords Insurance with Kogan Insurance, you can nominate the level of excess you want. Generally, the higher the excess you choose, the lower your premium will be.
Additional or fixed excesses may apply in certain situations, and these are detailed in the Product Disclosure Statement.
You can increase your level of excess at any time during your Landlords Insurance policy period. However, you can only decrease your excess when renewing your policy or during the 14 day cooling off period if you have not made a claim.
You can find your nominated level of excess on your Landlords Certificate of Insurance, sent to you when you took out your policy with Kogan Insurance, or when your policy renewed. If you can’t find these documents, please call us on 1300 034 888 to find out your excess amount(s).
The excess is the amount you contribute towards a claim, therefore, if you are willing to contribute more at the time of a claim (higher excess) you will generally have a lower premium during the policy period.
In the event that the claim relates to the same insured event and the damage sustained is due to the same insured event (i.e. storm damage to your building and contents), then you would only need to pay whichever excess is the higher of your building or contents excess.
You can pay by direct debit from a credit card or bank account. We’ll set up an automatic payment schedule for you so you don’t need to worry about missing a payment.
You can reduce your premium by choosing a higher excess. Remember though, that while your premium will be cheaper, you will have to pay a higher excess if you need to make a claim.
One of the great things about having insurance with Kogan Insurance is our no-fuss automatic renewals. So when you receive your insurance renewal documents, you must read over the details and check that everything is correct. If nothing has changed, then you can just relax while your policy renews automatically. You only need to call us on 1300 034 888 if you need to make changes to your policy or details, or you do not wish to renew with us.
Absolutely! When you call us to take out more than one car, building, contents or landlords policy with Kogan Insurance, we’ll give you a multi-policy discount on your portfolio. Call us on 1300 034 888 and you could save up to 10%!
You can pay your landlords insurance (as well as home and car insurance) premiums annually or by the month.
Paying monthly does cost a little extra. Alternatively, you can choose to pay less with an annual payment option.
We are unable to delay payments, however, if one of your payments is unsuccessful, you have 30 days from your payment due date to make the payment before your policy is cancelled. If your policy is being renewed and your payment is unsuccessful, you will have 14 days from your payment due date to make this payment.
If your payment date happens to fall on a weekend or public holiday, the payment will be taken out on the next business day.
We do not offer fortnightly payments, but we do offer both monthly and annual payment options. You can pay less if you choose to pay annually.
Each year at your insurance renewal, we automatically adjust the amount you are insured for to help the cover keep pace with inflation. In addition to this adjustment, you may also need to consider (amongst other things) recently completed improvements to your building.
We take the collection and privacy of your details very seriously and ensure that your details remain secure once they are entered into our system. Our Privacy Policy details how we treat the security of your personal information.
If you have sold or moved into your investment property, need to increase your sum insured, or advise us of any other changes to your details, then please call us on 1300 034 888. We don’t charge any administration fees to make these changes.
Please keep in mind that your premium may go up or down, depending on the change you need to make.
If you’ve lost your Landlord Certificate of Insurance or Product Disclosure Statement, simply call us on 1300 034 888, and we’ll email, fax or post copies of your documents to you. You can also download the Product Disclosure Statement directly from our web site.
If your financier needs a copy of your Certificate of Currency, call us on 1300 034 888, and we’ll arrange to email, fax or post a copy to them. Please have your financier’s contact details ready when you call.
Strata Title is a title based on dividing the site into lots with separate titles. The most common application of Strata Title is for units; but it is also used for complexes with a number of duplexes and villas.
We cannot normally insure your building if it has a Strata Title and is insured under a body corporate. However, there may be some instances where we can offer building insurance for Strata Title properties. If you are unsure, please call us on 1300 034 888 to discuss with us. We can offer contents insurance to cover the fixtures and fittings that aren’t covered by the body corporate’s insurance.
If you have divorced, or separated from a partner listed on your building and contents insurance documents, please call us on 1300 034 888. As each situation is different, we can discuss your needs confidentially over the phone, and make any necessary changes to your policy.
If you move, you need to call 1300 034 888 to tell us the details of your address as this may affect where we send your documentation.
No, we do not offer cover notes for building, contents or Landlords insurance.
We hope that you never have a complaint, but if you do we will do our best to work with you to resolve it through the following process:
Step 1:
Call one of our friendly Customer Care Specialists (CCS) on 1300 034 888 and explain the situation to them. They’ll try to find a solution for you.
Step 2:
If our CCS team can’t resolve the matter, please call and ask to speak to a Customer Care Specialists Manager.
Step 3:
If, after speaking to a Customer Care Manager you are still not satisfied and your complaint is not yet resolved, you can contact our Internal Dispute Resolution Committee at:
Mail: Kogan Insurance Disputes, Locked Bag 2010 St Leonards NSW 1590
Email: resolution@hollard.com.au
Phone: 02 9253 6600
Your concerns will be investigated by an officer with full authority to deal with the complaint and we will inform you of the outcome within 15 working days of receiving your complaint.
Step 4:
In the unlikely event that Your concerns are not resolved to Your satisfaction by the Internal Dispute Resolution Committee, or Your complaint has not been resolved within 45 days, You may contact the Australian Financial Complaints Authority (AFCA).
You can contact AFCA at:
Mail: GPO Box 3, Melbourne VIC 3001
Email: info@afca.org.au
Phone: 1800 931 678
Website: afca.org.au
A decision by AFCA is binding on us (up to specified jurisdiction limits) but is not binding on you. You have the right to seek further legal assistance. The AFCA service is provided to you free of charge.
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1300 034 888