FAQ – Home Insurance
We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from domestic family violence. In these situations, we are committed to providing extra care. Read More.
Most of our home and contents insurance claims can be completed over the telephone. To ensure we get all of the details right, we may ask you to put pen to paper when finalising your claim. Your personal Client Manager will help you through this process.
An excess is the amount(s) of money you pay or must contribute towards the cost of any claim. All excess amounts relevant to your cover will be shown on your Certificate of Insurance. When you take out home insurance with Kogan Insurance, you can nominate the level of excess you want. Generally, the higher the excess you choose, the lower your premium will be.
Additional or fixed excesses may apply in certain situations, and these are detailed in the Product Disclosure Statement.
You can increase your level of excess at any time during your home and/or contents insurance policy period. However, you can only decrease your excess when renewing your policy or during the 14 day cooling off period if you have not made a claim.
You can find your nominated level of excess on your home and/or contents Certificate of Insurance, sent to you when you took out your policy with Kogan Insurance, or when your policy renewed. If you can’t find these documents, please call us on 1300 034 888 to find out your excess amount/s.
The excess is the amount you contribute towards a claim, therefore, if you are willing to contribute more at the time of a claim (higher excess) you will have a lower premium during the policy period. A lower excess would mean you would pay a higher premium. But remember, while your premiums will be cheaper now, you will have to pay more if you ever have to claim.
In the event that the claim relates to the same insured event and the damage sustained is due to the same insured event (i.e. storm damage to your home and contents), then you would only need to pay whichever excess is the higher of your home or contents excess.
You can pay by direct debit from a credit card or bank account. We’ll set up an automatic payment schedule for you so you don’t need to worry about missing a payment.
You can reduce your home and contents premium by choosing a higher excess. Remember though, that while your premium will be cheaper, you will have to pay a higher excess if you need to make a claim.
One of the great things about having insurance with Kogan Insurance is our no-fuss automatic renewals. So when you receive your insurance renewal documents, you must read over the details and check that everything is correct. If nothing has changed, then you can just relax while your policy renews automatically. You only need to call us on 1300 034 888 if you need to make changes to your policy or details, or you do not wish to renew with us.
You can pay your home and/or contents insurance (as well as car insurance) premiums annually or by the month.
If your payment date happens to fall on a weekend or public holiday, the payment will be taken out on the next business day.
We do not offer fortnightly payments, but we do offer both monthly and annual payment options. You can pay less if you choose to pay annually.
Each year at your insurance renewal, we automatically adjust the amount you are insured for to help the cover keep pace with inflation. In addition to this adjustment, you may also need to consider (amongst other things) the value of any new contents or recently completed improvements to your home.
We take the collection and privacy of your details very seriously and ensure that your details remain secure once they are entered into our system. Our Privacy Policy details how we treat the security of your personal information.
If you have moved, need to increase your sum insured, or advise us of any other changes to your details, then please call us on 1300 034 888. We don’t charge any administration fees to make these changes.
Please keep in mind that your home or contents insurance premium may go up or down, depending on the change you need to make.
If you’ve lost your home Certificate of Insurance or Product Disclosure Statement, simply call us on 1300 034 888, and we’ll email, fax or post copies of your documents to you. You can also download the Product Disclosure Statement directly from our web site.
If your financier needs a copy of your home and/or contents Certificate of Currency, call us on 1300 034 888, and we’ll arrange to email, fax or post a copy to them. Please have your financier’s contact details ready when you call.
Strata Title is a title based on dividing the site into lots with separate titles. The most common application of Strata Title is for units; but it is also used for complexes with a number of duplexes and villas.
We cannot normally insure your home if it has a Strata Title and is insured under a body corporate. However, there may be some instances where we can offer building insurance for Strata Title properties. If you are unsure, please call us on 1300 034 888 to discuss with us. We can offer contents insurance to cover the fixtures and fittings that aren’t covered by the body corporate’s insurance.
Heritage listing provides formal recognition by your local council or the State Government that a place has heritage significance and that the community wants to keep it for future generations.
When you are renting or are a tenant, make sure that you get the right cover for your possessions while you live in someone else’s property. Contents Insurance is the perfect insurance for tenants, as it can help you get your life back to normal as soon as possible after an unfortunate event.
Kogan Contents Insurance protects against theft, fire, earthquakes, lightning, storms, vandalism, sudden bursting of water pipes, and more, all at an affordable price. Best of all, it comes with a 24/7 claims service that’s based in Australia and flexible payment options.
If you have divorced, or separated from a partner listed on your home and contents insurance documents, please call us on 1300 034 888. As each situation is different, we can discuss your needs confidentially over the phone, and make any necessary changes to your policy.
If you move, you need to call 1300 034 888 to tell us the details of your new home. When you call us, please have the following information handy:
- The date you are moving address
- Your new address
- The age of your new home and its construction and security details
Please be aware that because your premium is based on your location, as well as the specific details of your house, the premium may change when you move.
No, we do not offer cover notes for home, contents or landlord’s insurance.
Hollard and Kogan Insurance have a Privacy Policy which complies with relevant Australian Privacy Law and details how we treat your personal information. This information is also available in our Product Disclosure Statement.
Got a Question?
Call Us
1300 034 888
Product Disclosure Statements