For all general travel claim enquiries please contact us at 1300 034 088 (9am to 5pm AEST, Monday to Friday). Or visit claims.travelinsurancepartners.com.au . Alternatively you can e-mail us at kogan@travelinsurancepartners.com.au For 24 hour emergency assistance: Please call Australia DIRECT and TOLL FREE from: USA 1866 309 2123 Canada 1866 773 9314 UK 0808 234 1522 NZ [...]

Condition Criteria Acne No additional criteria. ADHD (Attention Deficit Hyperactivity Disorder) No additional criteria. Allergy In the last 6 months, You haven’t required treatment by a medical practitioner for this condition. You have no known respiratory conditions (e.g. Asthma). Anxiety You have not been diagnosed with Depression in the last 3 years. In the last [...]

If you have a condition that doesn’t meet the policy requirements for automatic cover, Kogan Insurance is unable to cover that condition under any of our travel insurance policies. However, your insurance will still cover you for a range of other conditions, along with all the other standard policy benefits.

You may have provision to claim for cancellation expenses if you are not aware of the medical condition before your policy purchase. However, the Claims Team will require all necessary supporting documentation in order to fully assess your claim.

Any dependants aged under 21 who don’t have a full-time job will be automatically insured if you name them on your insurance policy, as long as they travel with a parent, grandparent or guardian for 100% of the journey. And what’s even better — they get insured for free! And if you upgrade your cover [...]

Our policy provides limited cover for pregnancy. If You know You are pregnant at the Relevant Time, You will need to apply for cover if: there have been complications with this pregnancy or a previous pregnancy; You have a multiple pregnancy e.g. twins or triplets; or the conception was medically assisted e.g. using assisted fertility [...]

Kogan Travel Insurance has appointed First Assistance to administer all emergency assistance services and claims. If you’re hospitalised, you or your travelling companion must contact First Assistance as soon as possible on +64 9 975 4408 . First Assistance will be available to take your call 24 hours a day, 365 days a year. First Assistance will [...]

Our 24-hour urgent emergency phone number is: AUS 1300 034 888 USA 1866 309 2123 Canada 1866 773 9314 UK 0808 234 1522 NZ 0800 498 654 Charges may apply if calling from a pay phone or mobile phone. From all other countries or if You experience difficulties with the numbers above: Call direct: +61 [...]

If you need medical treatment as an outpatient while overseas and the costs are less than $1,000, keep all your medical receipts and reports from the treating doctors. You’ll need these to support your claim when you return home.

Kogan Travel Insurance policies are not permitted by law to cover medical costs incurred within Australia. If you become sick or injured while travelling in Australia, you’ll be entitled to cover for treatment under Medicare and/or your private health insurer.