The end odometer reading indicates the maximum odometer reading for your car during the period of insurance and will be shown on your Certificate of Insurance. At the time of a claim, if your car has exceeded the end odometer reading, you will need to pay an Outside odometer excess, as well as any other [...]
Most of our home and contents insurance claims can be completed over the telephone. To ensure we get all of the details right, we may ask you to put pen to paper when finalising your claim. Your personal Client Manager will help you through this process.
They will be covered under your contents cover if they are damaged or stolen from within the home. Mobility Scooters can also be covered outside of the home as ‘Portable Valuables’ for an additional premium.
An excess is the amount(s) of money you pay or must contribute towards the cost of any claim. All excess amounts relevant to your cover will be shown on your Certificate of Insurance. When you take out home insurance with Kogan Insurance, you can nominate the level of excess you want. Generally, the higher the excess you [...]
You can pay by direct debit from a credit card or bank account. We’ll set up an automatic payment schedule for you so you don’t need to worry about missing a payment.
You can increase your level of excess at any time during your home and/or contents insurance policy period. However, you can only decrease your excess when renewing your policy or during the 14 day cooling off period if you have not made a claim.
You can reduce your home and contents premium by choosing a higher excess. Remember though, that while your premium will be cheaper, you will have to pay a higher excess if you need to make a claim.
You can find your nominated level of excess on your home and/or contents Certificate of Insurance, sent to you when you took out your policy with Kogan Insurance, or when your policy renewed. If you can’t find these documents, please call us on 1300 034 888 to find out your excess amount/s.
The excess is the amount you contribute towards a claim, therefore, if you are willing to contribute more at the time of a claim (higher excess) you will have a lower premium during the policy period. A lower excess would mean you would pay a higher premium. But remember, while your premiums will be cheaper [...]
In the event that the claim relates to the same insured event and the damage sustained is due to the same insured event (i.e. storm damage to your home and contents), then you would only need to pay whichever excess is the higher of your home or contents excess.