We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from family and domestic violence. In these situations, we are committed to providing extra care. Call 1300 034 888.
If you have sold or moved into your investment property, need to increase your sum insured, or advise us of any other changes to your details, then please call 1300 034 888. There are no administration fees to make these changes. Please keep in mind that your Landlord Insurance premium may go up or down, [...]
If you’ve lost your Landlord Certificate of Insurance or Product Disclosure Statement, simply call 1300 034 888, and we’ll email, fax or post copies of your documents to you. You can also download the Product Disclosure Statement directly from our web site.
If you’ve lost your Certificate of Insurance or Combined Financial Services Guide and Product Disclosure Statement, simply call 1300 034 888, and your documents will be emailed or posted to you. You can also download the Combined Financial Services Guide and Product Disclosure Statement, Additional Information Guide and Target Market Determination directly from our website.
Where a property is divided into separate ‘lots’. Lot owners pay fees that go towards maintenance and repair of shared common property. The scheme may be self-managed or managed by a licensed body corporate strata manager. If you’re unsure, check with the body that manages your property.
We cannot normally insure your building if it has a Strata Title and is insured under a body corporate. However, there may be some instances where we can offer building insurance for Strata Title properties. If you are unsure, please call us on 1300 034 888 to discuss with us. We can offer contents insurance to cover [...]
If you have divorced, or separated from a partner listed on your building and contents insurance documents, please call us on 1300 034 888. As each situation is different, we can discuss your needs confidentially over the phone, and make any necessary changes to your policy.
If you move, you need to call 1300 034 888 to update your policy with the details of your new home. When you call, please have the following information handy: The date you are moving address Your new address Details about your new home such as the age and its construction materials Please be aware that because [...]
No, we do not offer cover notes for any of our insurance policies.