We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from domestic family violence. In these situations, we are committed to providing extra care. Read More.
If you have sold or moved into your investment property, need to increase your sum insured, or advise us of any other changes to your details, then please call us on 1300 034 888. We don’t charge any administration fees to make these changes. Please keep in mind that your premium may go up or down, [...]
If you’ve lost your Landlord Certificate of Insurance or Product Disclosure Statement, simply call us on 1300 034 888, and we’ll email, fax or post copies of your documents to you. You can also download the Product Disclosure Statement directly from our web site.
If your financier needs a copy of your Certificate of Currency, call us on 1300 034 888, and we’ll arrange to email, fax or post a copy to them. Please have your financier’s contact details ready when you call.
Strata Title is a title based on dividing the site into lots with separate titles. The most common application of Strata Title is for units; but it is also used for complexes with a number of duplexes and villas.
We cannot normally insure your building if it has a Strata Title and is insured under a body corporate. However, there may be some instances where we can offer building insurance for Strata Title properties. If you are unsure, please call us on 1300 034 888 to discuss with us. We can offer contents insurance to cover [...]
If you have divorced, or separated from a partner listed on your building and contents insurance documents, please call us on 1300 034 888. As each situation is different, we can discuss your needs confidentially over the phone, and make any necessary changes to your policy.
If you move, you need to call 1300 034 888 to tell us the details of your address as this may affect where we send your documentation.
No, we do not offer cover notes for building, contents or Landlords insurance.