How can I pay for my home and/or contents insurance policy?
You can pay by direct debit from a credit card or bank account. We’ll set up an automatic payment schedule for you so you don’t need to worry about missing a payment.
How can I reduce my home and/or contents insurance premium?
You can reduce your home and contents premium by choosing a higher excess. Remember though, that while your premium will be cheaper, you will have to pay a higher excess if you need to make a claim.
What payment frequencies do you have?
You can pay your home and/or contents insurance (as well as car insurance) premiums annually or by the month.
What happens if my payment date falls on a weekend or public holiday?
If your payment date happens to fall on a weekend or public holiday, the payment will be taken out on the next business day.
Can I pay my premium fortnightly?
We do not offer fortnightly payments, but we do offer both monthly and annual payment options. You can pay less if you choose to pay annually.
Why has my home and contents sum insured increased on my renewal documents?
Each year at your insurance renewal, we automatically adjust the amount you are insured for to help the cover keep pace with inflation. In addition to this adjustment, you may also need to consider (amongst other things) the value of any new contents or recently completed improvements to your home.
Are my bank / credit card details protected?
We take the collection and privacy of your details very seriously and ensure that your details remain secure once they are entered into our system. Our Privacy Policy details how we treat the security of your personal information.