Depending on the cover you have chosen, you can change your level of cover during the policy period to suit your needs. Please speak to us immediately when your circumstances change by calling 1300 034 888.
Once you have sold your car it is no longer covered under your policy. The purchaser must arrange their own insurance on delivery. If you buy a replacement car, your policy will automatically cover this replacement car from your date of purchase provided that you tell us within 14 days of buying the car, and [...]
If the After Market Extras are to be covered as part of the total value of your car they must be listed on your Certificate of Insurance. We will then cover the After Market Extras as part of your car if it is stolen or damaged in an incident which is covered under your car [...]
After market extras are accessories that are added to your car but do not come standard on the car. They are not offered as an option on the car when purchased new from a dealership.
Yes, we do! If you’re a learner driver, our car insurance policies will cover you as long as: you’re accompanied by a fully licensed driver you have a current Learner Drivers Licence, Learners Permit or the equivalent for the state or territory where you live. An additional excess may apply in the event of a [...]
If within the first 24 months of the starting date of its original registration your car is declared a total loss, depending on the level of cover you choose, we will replace your car with a new car of a same or similar make and specification. This cover applies if you are the first registered [...]
If you have agreed to purchase the optional extra Excess Free Windscreen Cover the excess will not be payable if the claim is only for windscreen glass breakage. This option allows one excess free claim per policy period.
If your windscreen is damaged we will pay the cost of replacing or repairing the front windscreen. An excess will be applicable.
Depending on the type of car insurance cover you choose, you can add optional extras, such as Hire Car cover, Excess Free Windscreen Cover or Roadside Assistance. Simply choose the extras you’d like when you get a car insurance quote online, take out a policy, or ask our friendly customer service consultants when you call.
The reasonable market-related value that we determine the market would pay for your car immediately before its loss or damage. We take into account the age, make, model, conditions and kilometres travelled by your car and may consider industry publications to help determine the amount. The amount does not include any registration costs, stamp duty [...]